We are seeking an Associate, Scrum Master to join our OCIO team during an exciting period of growth. Our organization is actively evolving its agile practices, and this role is critical in helping teams stay focused, collaborative, and productive amidst change.

This is a hands-on, facilitative role for someone who thrives sitting shoulder-to-shoulder with developers, fostering strong team rapport and guiding effective delivery practices. You’ll start with 1 team and work your way in supporting up to 3 agile teams, helping them self-organize, follow Scrum best practices, and continuously improve their performance and collaboration.

This is not just about running ceremonies—it’s about protecting the team, helping the business make informed decisions, and telling the story of team progress in a way that supports sustainable, iterative change.

What You Will Do:

• Serve as a servant leader and facilitator for agile development teams, focusing on team health, productivity, and outcomes.
• Lead standard SCRUM ceremonies (Team Sync, Retrospectives, Sprint Planning, etc)
• Support the team in tracking progress using a delivery tool Azure DevOps; ensure visibility into sprint commitments, burn-downs, and velocity trends.
• Participate and contribute to Communities of Practice, SoS, and other enterprise initiatives that share and advance practical knowledge.
• Help the team maintain focus on delivery goals amidst shifting business needs, with support from your manager in navigating broader organizational challenges.
• Promote self-organization, team accountability, and accurate estimation to improve delivery predictability.
• Encourage continuous improvement through structured retrospectives and the tracking of tangible outcomes.
• Proactively identify and manage cross team dependencies, risk and impediments; effectively communicates with impacted parties and escalates immediately if objectives are not being met.
• Protects the team and builds trust with stakeholders.
• Champion change management through storytelling—helping your team and business stakeholders understand the why behind process shifts and delivery decisions.
• Partner closely with developers, testers, product owners, and other cross-functional team members to ensure smooth collaboration and shared ownership of outcomes.
• Learn the systems (legacy, modern tech stacks, mobile apps, etc.) well enough to speak knowledgeably and advocate for the team’s needs and constraints.

What You Have:

Minimum education, skills and experience required.

• 2+ years of experience performing Scrum Master responsibilities leading ceremonies
• Experience working within an Agile delivery tool (Azure DevOps is nice to have but not required) to track stories, tasks, and metrics.
• Background working in or closely with IT teams
• Comfortable supporting agile teams through change in a dynamic environment; adaptable and proactive in ambiguous situations.
• Strong facilitation and collaboration skills—especially across team members with varying agile maturity.
• Excellent verbal and written communication skills; comfortable navigating change and promoting agile values with a positive, constructive tone.
• Familiarity with Scrum, Agile, or SAFe principles; SAFe Scrum Master certification (or willingness to obtain within 6 months).
• This role will have a hybrid but flexible 3 days in office policy at our locations.

Preferred education, skills and experience required.

• Experience working with multiple tech stacks or types of applications (e.g., legacy, mobile, cloud, web).
• A mindset focused on delivery excellence, velocity, and predictability—balanced with empathy and servant leadership.
• Strong understanding of estimation techniques, sprint planning mechanics, and capacity planning.
• BS degree in a technical, business, or related field
• SAFe Scrum Master certification