The IT Specialist serves as the front line of technology support, handling Tier 1/2 tickets, hardware deployment, and user onboarding coordination. This role provides timely response to common issues while delivering a positive end user experience.
If you’re looking to join a team positioned to make a big impact in a growing organization, that supports a growth mindset and sees solutions, rather than roadblocks. Gregory & Appel’s Indianapolis IT team could be the best place for you!
Provide Tier 1/2 technical support via phone, email, and in person
Manage help desk ticket queue with focus on SLA adherence
Escalate complex issues to Systems Administrators
User Onboarding & Offboarding
Set up workstations and equipment for new hires
Provide new hire IT orientation
Ensure collection of equipment from departing employees in conjunction with HR processes
Assess and prepare equipment for redistribution
Deploy and support laptops, workstations, printers, and peripherals
Support conference room technology
Maintain hardware inventory and asset tracking
Coordinate equipment repairs and warranty claims
Install and configure applications; troubleshoot software issues
Process password resets and account unlocks
Assist with MFA enrollment and authentication issues
Submit access requests per established procedures
Perform basic network troubleshooting (connectivity issues, Wi-Fi access)
Create and maintain knowledge base articles
Provide basic end-user training on common applications and security best practices
Document recurring issues and solutions
Stay current on emerging technologies and industry best practices
Ideal candidates will be innovative, constantly seeking ways to improve, a results-oriented thinker, a team player, and hold an unwavering commitment to excellence. If this is you, please read on!
Years of Experience: 2 to 4 years in an IT support role
Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience
Windows 10/11 troubleshooting and support
Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Hardware deployment and troubleshooting (laptops, desktops, printers, peripherals)
Ticketing systems and help desk processes
Experience with endpoint management tools (NinjaOne, Intune, or similar)
Familiarity with Active Directory and basic user account management
Understanding of MFA and SSO concepts
Experience in an insurance, financial services, or professional services environment
CompTIA A+, Microsoft 365 Certified, ITIL Foundation, or related professional certifications
Additional Responsibilities
Work Environment
Gregory & Appel Insurance is an independent insurance agency that provides comprehensive risk management and insurance solutions to businesses and individuals. Founded in Indianapolis, the firm partners with leading carriers to deliver customized coverage, proactive guidance, and personalized service, helping clients protect what matters most and plan for long-term success.
As a family-owned & employee-owned company, our advisors are committed to meeting our client’s unique needs. Our Guiding Principles are woven throughout everything we do to serve the needs of our employees and clients: Belonging, Giving, Insight, Innovation, Growth.
The IT Specialist serves as the front line of technology support, handling Tier 1/2 tickets, hardware deployment, and user onboarding coordination. This role provides timely response to common issues while delivering a positive end user experience.
If you’re looking to join a team positioned to make a big impact in a growing organization, that supports a growth mindset and sees solutions, rather than roadblocks. Gregory & Appel’s Indianapolis IT team could be the best place for you!
Provide Tier 1/2 technical support via phone, email, and in person
Manage help desk ticket queue with focus on SLA adherence
Escalate complex issues to Systems Administrators
User Onboarding & Offboarding
Set up workstations and equipment for new hires
Provide new hire IT orientation
Ensure collection of equipment from departing employees in conjunction with HR processes
Assess and prepare equipment for redistribution
Deploy and support laptops, workstations, printers, and peripherals
Support conference room technology
Maintain hardware inventory and asset tracking
Coordinate equipment repairs and warranty claims
Install and configure applications; troubleshoot software issues
Process password resets and account unlocks
Assist with MFA enrollment and authentication issues
Submit access requests per established procedures
Perform basic network troubleshooting (connectivity issues, Wi-Fi access)
Create and maintain knowledge base articles
Provide basic end-user training on common applications and security best practices
Document recurring issues and solutions
Stay current on emerging technologies and industry best practices
Ideal candidates will be innovative, constantly seeking ways to improve, a results-oriented thinker, a team player, and hold an unwavering commitment to excellence. If this is you, please read on!
Years of Experience: 2 to 4 years in an IT support role
Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience
Windows 10/11 troubleshooting and support
Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Hardware deployment and troubleshooting (laptops, desktops, printers, peripherals)
Ticketing systems and help desk processes
Experience with endpoint management tools (NinjaOne, Intune, or similar)
Familiarity with Active Directory and basic user account management
Understanding of MFA and SSO concepts
Experience in an insurance, financial services, or professional services environment
CompTIA A+, Microsoft 365 Certified, ITIL Foundation, or related professional certifications
Additional Responsibilities
Work Environment
Gregory & Appel Insurance is an independent insurance agency that provides comprehensive risk management and insurance solutions to businesses and individuals. Founded in Indianapolis, the firm partners with leading carriers to deliver customized coverage, proactive guidance, and personalized service, helping clients protect what matters most and plan for long-term success.
As a family-owned & employee-owned company, our advisors are committed to meeting our client’s unique needs. Our Guiding Principles are woven throughout everything we do to serve the needs of our employees and clients: Belonging, Giving, Insight, Innovation, Growth.