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Salesforce Consultant

DB Services
Indianapolis
3-5 years
IT Infrastructure
Full-time
Apply

Job Description

The Salesforce Consultant will be the customer service guru for our growing Salesforce division. This client-facing role will work closely with our developers and clients to provide technical support, training, and professional recommendations. Not only will the consultant implement Salesforce projects with an emphasis on Nonprofit cloud, Education cloud, and the Salesforce Platform, but they will execute low code customization and configuration changes to achieve business requirements.

Responsibilities

  • Implement Salesforce products and solutions on projects in the Salesforce Platform.
  • Maintain and support Salesforce implementations of all shapes and sizes.
  • Work daily with a team composed of a Salesforce architect/team lead and other Salesforce consultants and developers.
  • Execute low code customization and configuration changes to achieve business requirements (e.g. flows, custom objects and fields, lightning page changes, reports and dashboards, validation rules, data loader imports, installing and configuring AppExchange packages, etc.).
  • Work in sandboxes and deploy via change sets to manage the application lifecycle.
  • Demo completed work during iteration meetings with customers.
  • Contribute to business process improvement discussions with customers and provide recommendations.
  • Train system administrators and power users when required.
  • Implement best practices on low code and pro code customizations to minimize technical debt.
  • Maintain Salesforce certifications.
  • Acquire new certifications with time on the job for learning.
  • Write consulting and technical articles for dbservices.com.

Requirements

  • 1-2 years working as an administrator or consultant on the Salesforce platform
  • Nonprofit Cloud Certification and/or Financial Services Cloud Accreditation experience highly desired
  • Bachelor’s degree preferably in STEM, business process improvement/business administration or related area preferred but not required
  • Must be able to work in a fast-paced environment and juggle multiple projects and accounts
  • Excellent communication skills with ability to effectively communicate technical concepts to non-technical individuals
  • Works well in a team. Consultants will be communicating daily with coworkers and customers and will be working together with both to achieve business outcomes
  • Excellent time management skills with ability to manage to and meet deadlines
  • Enjoys learning and keeping up with the latest and greatest in the Salesforce space
  • Ability to type a minimum of 50 words per minute

Bonus Points

  • Nonprofit Cloud Certification and/or Financial Services Cloud Accreditation experience
  • Ability to do some basic Apex or LWC development.
  • Experience creating mockups in Sketch using the Lightning Design System Plugin.

Company Information

https://dbservices.com/

DB Services is a growing digital transformation consulting company based in the Indianapolis area with clients located around the world. Since 2003, we’ve provided application and workflow solutions using Claris FileMaker, Salesforce, web applications, and managed server services to Fortune 500 companies, small businesses, K-12, universities, and non-profit organizations alike. We work in a variety of industries including finance, education, non-profit, wholesale, healthcare, and more.

Salesforce Consultant

DB Services
Indianapolis
3-5 years
IT Infrastructure
Full-time
Apply

Job Description

The Salesforce Consultant will be the customer service guru for our growing Salesforce division. This client-facing role will work closely with our developers and clients to provide technical support, training, and professional recommendations. Not only will the consultant implement Salesforce projects with an emphasis on Nonprofit cloud, Education cloud, and the Salesforce Platform, but they will execute low code customization and configuration changes to achieve business requirements.

Responsibilities

  • Implement Salesforce products and solutions on projects in the Salesforce Platform.
  • Maintain and support Salesforce implementations of all shapes and sizes.
  • Work daily with a team composed of a Salesforce architect/team lead and other Salesforce consultants and developers.
  • Execute low code customization and configuration changes to achieve business requirements (e.g. flows, custom objects and fields, lightning page changes, reports and dashboards, validation rules, data loader imports, installing and configuring AppExchange packages, etc.).
  • Work in sandboxes and deploy via change sets to manage the application lifecycle.
  • Demo completed work during iteration meetings with customers.
  • Contribute to business process improvement discussions with customers and provide recommendations.
  • Train system administrators and power users when required.
  • Implement best practices on low code and pro code customizations to minimize technical debt.
  • Maintain Salesforce certifications.
  • Acquire new certifications with time on the job for learning.
  • Write consulting and technical articles for dbservices.com.

Requirements

  • 1-2 years working as an administrator or consultant on the Salesforce platform
  • Nonprofit Cloud Certification and/or Financial Services Cloud Accreditation experience highly desired
  • Bachelor’s degree preferably in STEM, business process improvement/business administration or related area preferred but not required
  • Must be able to work in a fast-paced environment and juggle multiple projects and accounts
  • Excellent communication skills with ability to effectively communicate technical concepts to non-technical individuals
  • Works well in a team. Consultants will be communicating daily with coworkers and customers and will be working together with both to achieve business outcomes
  • Excellent time management skills with ability to manage to and meet deadlines
  • Enjoys learning and keeping up with the latest and greatest in the Salesforce space
  • Ability to type a minimum of 50 words per minute

Bonus Points

  • Nonprofit Cloud Certification and/or Financial Services Cloud Accreditation experience
  • Ability to do some basic Apex or LWC development.
  • Experience creating mockups in Sketch using the Lightning Design System Plugin.

Company Information

DB Services is a growing digital transformation consulting company based in the Indianapolis area with clients located around the world. Since 2003, we’ve provided application and workflow solutions using Claris FileMaker, Salesforce, web applications, and managed server services to Fortune 500 companies, small businesses, K-12, universities, and non-profit organizations alike. We work in a variety of industries including finance, education, non-profit, wholesale, healthcare, and more.

https://dbservices.com/
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