Are you inventive, committed and passionate about customer service? Do you want to play a role in shaping how companies maximize their technology investments? We are a team of professionals that is all in on IT management. Blackink IT is redefining how IT managed services are strategically used by companies. Blackink IT has built a culture that values Ingenuity, Excellence, and Humanity. We have been around for 30+ years, challenging status quo and helping our clients succeed.

WHAT YOU WILL BE DOING

Operational Management

• Work with end users to identify and deliver PC/Endpoint device service-level support
• Efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote
• Accurately document instances of hardware failure, repair, installation, and removal

Drive Customer Success

• Receive high client satisfaction ratings for professional communication and success of service request ticket resolution.
• Ensure Blackink IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service.
• Provide training and support to end users and staff on computer operation and other issues.
• Communicate effectively with clients to understand their technical requirements and provide appropriate solutions.

REQUIRED KNOWLEDGE & SKILLS

• In depth, technical knowledge and hands-on trouble shooting experience
• Working knowledge of current network protocols, operating systems, and standards (such as DNS, DHCP, and TCI/IP)
• Ability to read and understand technical manuals, procedural documentation, and software & hardware use guides.
• Working knowledge of device management tools with different OS.
• Effective interpersonal skills, strong communication skills with a user-friendly language.

WHAT WE VALUE

• People who see others as an individual / person and not an object.
• Passion for helping clients keep safe and productive.
• Proactive problem-solvers with confidence in your skills and humanity in your approach.
• Detailed-oriented people that can manage multiple concurrent projects and deadlines.
• Hunger to always keep learning and growing.
• Ingenuity-minded thinking when approaching routine tasks.
• People who speak positively of clients, coworkers, and lives into humanity by expecting positive intention of others.

ABOUT US

• We believe people are first
• We want you to make a significant impact
• We move quickly and expect a lot from our people
• We always try to do the right thing
• We strive to service with excellence.

THE BENEFITS

• Medical, dental and vision insurance
• Short and long-term disability
• 401K
• Training and personal development
• Paid cell phone
• Generous paid time off
• Free parking
• Educational reimbursement
• Maternity and Paternity leave

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WORK CONDITIONS

• Sitting for extended period of time.
•  Dexterity of hands and fingers to operate a computer keyboard and mouse.
• Lifting and transporting electronic devices such as computers and peripherals.

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This work is performed: Primarily in the Indianapolis area. Approximately 20% travel outside Indianapolis metro area, dependable transportation is required. This position requires the ability to lift at least35 pounds.