Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.
Position Purpose of the Software Support Analyst : The Software Support Analyst is responsible for managing daily customer service activities for Gleaners’ proprietary, custom-built eCommerce platform, known as Groceries2Go, including troubleshooting software and hardware issues in real time, documenting customer service requests, and leading internal User Acceptance Testing processes The analyst will be the first point of contact for Groceries2Go customer service, working with the Groceries2Go Product Owner and Gleaners’ software development firm to ensure Groceries2Go software operations are running consistently and smoothly. All responsibilities and duties will further Gleaners’ mission to be a leader in the fight against hunger.
Medical, Dental & Other Supplemental Insurance
Essential Functions of the Software Support Analyst:
Education and/or Experience of the Software Support Analyst:
Other Skills and Abilities of the Software Support Analyst:
Please go to our career site for full job description at www.gleaners.org/hiring
Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.
Gleaners was founded in 1980 by a group of citizens committed to the belief that no one should go hungry. Since that time, we have grown to be the largest hunger relief organization in Indiana. As one of 200 member food banks in the Feeding America Network, Gleaners provides nutritious food to roughly one-third of the food insecure population in Indiana. We achieve this through our own initiatives and by serving as a wholesale distributor through a committed network of more than 300 network partners in our 21-county service area.
On May 1, 2017, Gleaners established Fresh Connect Central, one of just six Feeding America regional cooperatives. Fresh Connect Central and Gleaners work to dramatically reduce food waste by sourcing vast quantities of fresh foods that would otherwise have been discarded or plowed under.
Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.
Position Purpose of the Software Support Analyst : The Software Support Analyst is responsible for managing daily customer service activities for Gleaners’ proprietary, custom-built eCommerce platform, known as Groceries2Go, including troubleshooting software and hardware issues in real time, documenting customer service requests, and leading internal User Acceptance Testing processes The analyst will be the first point of contact for Groceries2Go customer service, working with the Groceries2Go Product Owner and Gleaners’ software development firm to ensure Groceries2Go software operations are running consistently and smoothly. All responsibilities and duties will further Gleaners’ mission to be a leader in the fight against hunger.
Medical, Dental & Other Supplemental Insurance
Essential Functions of the Software Support Analyst:
Education and/or Experience of the Software Support Analyst:
Other Skills and Abilities of the Software Support Analyst:
Please go to our career site for full job description at www.gleaners.org/hiring
Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.
Gleaners was founded in 1980 by a group of citizens committed to the belief that no one should go hungry. Since that time, we have grown to be the largest hunger relief organization in Indiana. As one of 200 member food banks in the Feeding America Network, Gleaners provides nutritious food to roughly one-third of the food insecure population in Indiana. We achieve this through our own initiatives and by serving as a wholesale distributor through a committed network of more than 300 network partners in our 21-county service area.
On May 1, 2017, Gleaners established Fresh Connect Central, one of just six Feeding America regional cooperatives. Fresh Connect Central and Gleaners work to dramatically reduce food waste by sourcing vast quantities of fresh foods that would otherwise have been discarded or plowed under.
