Walker Overview
Walker is a full-service Experience Management (XM) firm. We believe everyone deserves an amazing experience. This is our purpose, and we fulfill it by providing the world’s leading brands with the services, guidance, and best practices needed to get the most from their XM programs.
Walker is located in Indianapolis, IN. Walker is intentional and mindful about creating a workforce of diverse people who are compensated fairly and are free to be their authentic selves. We know doing this will further enhance the experience our associates and customers have with our company.
POSITION SUMMARY:
This position will build processes, data flows and validations, reports, applications, and other solutions that enhance the standard Qualtrics product offering. Individuals must be familiar with the Qualtrics API and how to connect to additional APIs through multiple technologies.
RESPONSIBILITIES:
• Understand and stay current on the Qualtrics Insight Platform and related solutions.
• Ensure projects are completed according to agreed objectives, project plan, scope, budgeted effort, and committed time frame.
• Research, test, and articulate the Qualtrics API.
• Play a pivotal role in nurturing and expanding our client relationships, ensuring their satisfaction and success.
• Identify opportunities for account expansion and upselling of services, demonstrating the value we can provide.
• Participate in total account management activities including but not limited to completing intake forms, change orders, SOW updates, etc.
• Previous experience with work operating systems and enterprise resource planning platforms helpful (Monday.com and SAP ByDesign preferred).
• Assist with project scope by gathering technical requirements and understanding timelines and deliverables.
• Build and test custom solutions to solve the business need.
• Provide detailed documentation on custom solutions and communicate them back to the clients through phone and email.
• Work with product and engineering teams to troubleshoot implementations.
• Work with clients to deliver implementations on Qualtrics platform.
• Follow Walker quality guidelines.
• Mentor new engineers.
• Demonstrate new features or functionalities for use cases to peers.
• Knowledge sharing with peers to strengthen the overall skill set of the team.
• Leading large technical projects.
• Delegating to other team members when appropriate.
• Test new Qualtrics product features and make recommendations for use.
• Other duties as assigned.
Experience and Education
Knowledge/Skills/Abilities
Walker is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Why work at Walker? https://walkerinfo.wistia.com/medias/wwmqw7ssw2
Learn more about the Walker DEI efforts: https://walkerinfo.com/diversity-equity-and-inclusion/
Perks and Benefits: https://walkerinfo.com/careers/
Our team of experts leverages the power of AI and the Qualtrics platform to provide technology services, end-to-end managed services, and expert strategic consulting – all to deliver better results for you.
Walker Overview
Walker is a full-service Experience Management (XM) firm. We believe everyone deserves an amazing experience. This is our purpose, and we fulfill it by providing the world’s leading brands with the services, guidance, and best practices needed to get the most from their XM programs.
Walker is located in Indianapolis, IN. Walker is intentional and mindful about creating a workforce of diverse people who are compensated fairly and are free to be their authentic selves. We know doing this will further enhance the experience our associates and customers have with our company.
POSITION SUMMARY:
This position will build processes, data flows and validations, reports, applications, and other solutions that enhance the standard Qualtrics product offering. Individuals must be familiar with the Qualtrics API and how to connect to additional APIs through multiple technologies.
RESPONSIBILITIES:
• Understand and stay current on the Qualtrics Insight Platform and related solutions.
• Ensure projects are completed according to agreed objectives, project plan, scope, budgeted effort, and committed time frame.
• Research, test, and articulate the Qualtrics API.
• Play a pivotal role in nurturing and expanding our client relationships, ensuring their satisfaction and success.
• Identify opportunities for account expansion and upselling of services, demonstrating the value we can provide.
• Participate in total account management activities including but not limited to completing intake forms, change orders, SOW updates, etc.
• Previous experience with work operating systems and enterprise resource planning platforms helpful (Monday.com and SAP ByDesign preferred).
• Assist with project scope by gathering technical requirements and understanding timelines and deliverables.
• Build and test custom solutions to solve the business need.
• Provide detailed documentation on custom solutions and communicate them back to the clients through phone and email.
• Work with product and engineering teams to troubleshoot implementations.
• Work with clients to deliver implementations on Qualtrics platform.
• Follow Walker quality guidelines.
• Mentor new engineers.
• Demonstrate new features or functionalities for use cases to peers.
• Knowledge sharing with peers to strengthen the overall skill set of the team.
• Leading large technical projects.
• Delegating to other team members when appropriate.
• Test new Qualtrics product features and make recommendations for use.
• Other duties as assigned.
Experience and Education
Knowledge/Skills/Abilities
Walker is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Why work at Walker? https://walkerinfo.wistia.com/medias/wwmqw7ssw2
Learn more about the Walker DEI efforts: https://walkerinfo.com/diversity-equity-and-inclusion/
Perks and Benefits: https://walkerinfo.com/careers/
Our team of experts leverages the power of AI and the Qualtrics platform to provide technology services, end-to-end managed services, and expert strategic consulting – all to deliver better results for you.
