The role involves resolving complex issues escalated from the Tier 2 support team and completing assigned tickets efficiently. The candidate will maintain technical proficiency in ISU enterprise systems, disseminate knowledge among the customer support team, and assign applications and permissions to users using centralized application management tools. Additionally, the role includes assisting MDM administrators with testing and deploying new system configurations and applications, collaborating with system administrators to identify and implement long-term solutions for recurring issues, and investigating new technology and software for use by faculty, students, and staff. Other duties may be assigned as needed.
Address and resolve advanced technical problems escalated from the Tier 2 support team.
· Efficiently manage and complete assigned support tickets to ensure timely resolutions.
· Stay current with the latest developments in ISU enterprise systems and disseminate this knowledge to the customer support team.
· Assist Mobile Device Management (MDM) administrators with testing and deploying new system configurations and applications, particularly using Microsoft Intune.
· Work closely with system administrators to identify recurring issues and implement long-term solutions.
·Research and evaluate new technology and software for potential use by faculty, students, and staff.
· Provide training sessions to Tier 2 support staff to enhance their technical skills and knowledge.
· Perform other tasks as assigned to support the overall efficiency and effectiveness of the university.
Education: 4-year degree in Computer or Technology related field or equivalent in professional certificates from AWS, Cisco, CompTIA, Google, HDI, IAPP, ISACA, ISC2, ITIL Foundation, or Microsoft
Experience: 5 Years in an IT support related field
OR
Education: High School diploma or GED
Experience: 10+ years in an IT support related field
Preferred Certificates, Licenses and Registrations: A+ Certification, Microsoft Certifications
Preferred Other Certificates, Licenses and Registrations:
CompTIA Network+, CompTIA Security+, Microsoft Certification AZ-900
Indiana State University is an Equal Opportunity/Affirmative Action employer. All are encouraged to apply including women, minorities, individuals with disabilities and protected veterans.
Indiana State University is a Tier 2 national University with a Carnegie classification of doctoral/research. Nationally ranked and accredited, we are in Terre Haute, IN and have been recognized by the Princeton Review and the Wall Street Journal among the best universities in the Midwest. Indiana State is one of the most diverse college campuses in Indiana and home to a welcoming community of students, faculty, and staff representing nearly every U.S. state and 36 countries around the world.
Our beautiful, active, pedestrian-friendly campus is located within walking distance of local shops, restaurants, and activities in Terre Haute’s historic downtown district. Situated near the
Indiana-Illinois border, we are located 70 miles southwest of Indianapolis and within a few hours of major metropolitan centers in St. Louis, Chicago, and Louisville. On campus, there are 160 student-run organizations, an expansive Student Recreation Center, a Performing Arts Series, and University Speakers Series, among other attractions. Indiana State Athletics, known as the “Fighting Sycamores,” fields 15 NCAA Division I athletic teams in the Missouri Valley Conference.
Ranked nationally for social mobility, Indiana State University transforms the lives of our students through experiential learning, community engagement, and career readiness, serving as a dynamic educational partner for businesses and industries throughout the Midwest. Our faculty provide instruction in small class sizes that provide opportunities for personalized instruction and feedback. Indiana State supports and recognizes faculty research and scholarship, providing an internal grants resource pool and other forms of support, and awarding faculty research honors each spring. Indiana State University is a place of belonging where students, faculty, and staff learn, thrive, and grow together.
Indiana State is a place of belonging where students, faculty, and staff learn and thrive together. Join our Sycamore family!
Indiana State University is an equal opportunity employer, and we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our employment application process.
The role involves resolving complex issues escalated from the Tier 2 support team and completing assigned tickets efficiently. The candidate will maintain technical proficiency in ISU enterprise systems, disseminate knowledge among the customer support team, and assign applications and permissions to users using centralized application management tools. Additionally, the role includes assisting MDM administrators with testing and deploying new system configurations and applications, collaborating with system administrators to identify and implement long-term solutions for recurring issues, and investigating new technology and software for use by faculty, students, and staff. Other duties may be assigned as needed.
Address and resolve advanced technical problems escalated from the Tier 2 support team.
· Efficiently manage and complete assigned support tickets to ensure timely resolutions.
· Stay current with the latest developments in ISU enterprise systems and disseminate this knowledge to the customer support team.
· Assist Mobile Device Management (MDM) administrators with testing and deploying new system configurations and applications, particularly using Microsoft Intune.
· Work closely with system administrators to identify recurring issues and implement long-term solutions.
·Research and evaluate new technology and software for potential use by faculty, students, and staff.
· Provide training sessions to Tier 2 support staff to enhance their technical skills and knowledge.
· Perform other tasks as assigned to support the overall efficiency and effectiveness of the university.
Education: 4-year degree in Computer or Technology related field or equivalent in professional certificates from AWS, Cisco, CompTIA, Google, HDI, IAPP, ISACA, ISC2, ITIL Foundation, or Microsoft
Experience: 5 Years in an IT support related field
OR
Education: High School diploma or GED
Experience: 10+ years in an IT support related field
Preferred Certificates, Licenses and Registrations: A+ Certification, Microsoft Certifications
Preferred Other Certificates, Licenses and Registrations:
CompTIA Network+, CompTIA Security+, Microsoft Certification AZ-900
Indiana State University is an Equal Opportunity/Affirmative Action employer. All are encouraged to apply including women, minorities, individuals with disabilities and protected veterans.
Indiana State University is a Tier 2 national University with a Carnegie classification of doctoral/research. Nationally ranked and accredited, we are in Terre Haute, IN and have been recognized by the Princeton Review and the Wall Street Journal among the best universities in the Midwest. Indiana State is one of the most diverse college campuses in Indiana and home to a welcoming community of students, faculty, and staff representing nearly every U.S. state and 36 countries around the world.
Our beautiful, active, pedestrian-friendly campus is located within walking distance of local shops, restaurants, and activities in Terre Haute’s historic downtown district. Situated near the
Indiana-Illinois border, we are located 70 miles southwest of Indianapolis and within a few hours of major metropolitan centers in St. Louis, Chicago, and Louisville. On campus, there are 160 student-run organizations, an expansive Student Recreation Center, a Performing Arts Series, and University Speakers Series, among other attractions. Indiana State Athletics, known as the “Fighting Sycamores,” fields 15 NCAA Division I athletic teams in the Missouri Valley Conference.
Ranked nationally for social mobility, Indiana State University transforms the lives of our students through experiential learning, community engagement, and career readiness, serving as a dynamic educational partner for businesses and industries throughout the Midwest. Our faculty provide instruction in small class sizes that provide opportunities for personalized instruction and feedback. Indiana State supports and recognizes faculty research and scholarship, providing an internal grants resource pool and other forms of support, and awarding faculty research honors each spring. Indiana State University is a place of belonging where students, faculty, and staff learn, thrive, and grow together.
Indiana State is a place of belonging where students, faculty, and staff learn and thrive together. Join our Sycamore family!
Indiana State University is an equal opportunity employer, and we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our employment application process.