Peoplocity provides a communication platform that enables 2-way private interaction between businesses and their customers throughout the customer journey.
Peoplocity’s platform includes a SaaS business platform and a mobile customer app. Customers use the app to easily message businesses to ask questions, request information, resolve issues, or send feedback. The platform turns customer text messages into emails and delivers them to the empowered person(s) to respond. Businesses can also initiate customer engagement by providing information, prompting actions, or sending personalized offers directly to customers through the app at any point of the customer journey.