Chief People Officer
Walker Overview
Walker is a full-service Experience Management (XM) firm. We believe everyone deserves an amazing experience. This is our purpose, and we fulfill it by providing the world’s leading brands with the services, guidance, and best practices needed to get the most from their XM programs.
Walker is located in Indianapolis, IN. Walker is intentional and mindful about creating a workforce of diverse people who are compensated fairly and are free to be their authentic selves. We know doing this will further enhance the experience our associates and customers have with our company.
Position Summary:
We seek a dynamic and strategic HR leader with a proven ability to align people strategies with business objectives to drive growth, operational efficiency, and cultural transformation. As a trusted business partner, this role provides clear, pragmatic, and empathetic leadership to ensure HR initiatives deliver measurable impact. With a focus on breaking down silos, empowering leaders, and fostering an inclusive, high-performing remote workforce, this individual approaches HR with a business-first mindset—prioritizing flexible, solutions-driven frameworks over rigid policies.
Responsibilities
• People Strategy & Business Alignment: Develop and execute a people strategy that aligns with business goals, positioning HR as a strategic partner in driving company growth and operational excellence.
• Cultural Leadership: Cultivate and maintain a high-performing, purpose-driven culture in a primarily remote environment, ensuring alignment with core values and business objectives.
• Leadership Development & Coaching: Strengthen leadership capabilities at all levels by implementing targeted coaching, mentorship programs, and training initiatives to enhance managerial effectiveness.
• Talent Acquisition & Retention: Lead innovative workforce planning, recruitment, and retention strategies to attract top talent and drive long-term employee engagement.
• Employee Experience & Engagement: Develop and execute initiatives that enhance the employee experience from onboarding through career development, fostering a culture of inclusion, recognition, and continuous learning.
• Performance & Workforce Optimization: Implement performance frameworks that empower teams, enhance accountability, and drive productivity in a primarily remote environment.
• Change Management & Organizational Development: Lead strategic, people-first change initiatives to ensure smooth transitions during periods of growth, restructuring, or cultural transformation.
• HR Operations & Policy Modernization: Lead HR operations, ensuring policies are adaptable, business-friendly, and support a high-trust, high-performance culture.
• Executive Partnership & Advisory: Serve as a trusted advisor to the executive team, delivering data-driven insights and people-focused solutions to drive business success.
Education and Experience
• Bachelor’s degree in people strategy, business, human resources or related field
• Ten (10) years of leadership experience in a senior or executive role, with responsibility for overseeing human resources functions is preferred.
• SPHR or SHRM-SCP certification preferred.
• Experience working in professional services, preferably within the IT services industry.
Knowledge/Skills/Abilities
• Proven track record of designing and executing people strategies that drive high-performance cultures.
• Excellent communication and interpersonal skills with the ability to influence at all levels of the organization.
• Ability to craft and execute people strategies that align with business goals.
• Deep expertise in HR laws and compliance regulations.
• Ability to leverage HR technology to make data-driven decisions.
• Extensive experience in driving organizational change.
• Proven experience leading HR in a professional services company (preferably within the IT services industry) during periods of significant growth, supporting a high-growth model with multiple business units and professional practices.
Example Achievements of Candidate Profile:
• Cultural Overhaul in Remote Teams: Successfully led a cultural transformation under new leadership, redefining core values and increasing remote employee engagement by 30%.
• Retention & Performance Improvement: Designed a data-driven talent strategy that reduced turnover by 20% while improving productivity across a remote workforce.
• HR as a Business Catalyst: Partnered with executives to optimize workforce strategies, reducing costs by 15% while scaling the team to meet growth demands.
• Leadership Enablement: Implemented an innovative coaching program for middle managers that boosted leadership effectiveness scores by 40%, empowering teams to thrive remotely.
• Employee Experience Redesign: Rolled out personalized career development programs, virtual team-building initiatives, and resources tailored to the needs of a remote-first workforce, improving overall satisfaction scores by 20%.
• Policy to Framework Shift: Replaced outdated policies with flexible frameworks, empowering leaders to make decisions that align with business outcomes and employee needs.
Leadership Philosophy
Believes HR should be a driver of business growth rather than a gatekeeper of bureaucracy. Leads with a business-first mindset, prioritizing clear communication, trust, and decisive action. Advocates for a people-centric approach that fosters collaboration, innovation, and adaptability, empowering both employees and leaders to thrive. Champions an agile, purpose-driven culture where people strategies are directly aligned with organizational success.
Walker is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Why work at Walker? https://walkerinfo.wistia.com/medias/wwmqw7ssw2
Learn more about the Walker DEI efforts: https://walkerinfo.com/diversity-equity-and-inclusion/
Perks and Benefits: https://walkerinfo.com/careers/
Chief People Officer
Walker Overview
Walker is a full-service Experience Management (XM) firm. We believe everyone deserves an amazing experience. This is our purpose, and we fulfill it by providing the world’s leading brands with the services, guidance, and best practices needed to get the most from their XM programs.
Walker is located in Indianapolis, IN. Walker is intentional and mindful about creating a workforce of diverse people who are compensated fairly and are free to be their authentic selves. We know doing this will further enhance the experience our associates and customers have with our company.
Position Summary:
We seek a dynamic and strategic HR leader with a proven ability to align people strategies with business objectives to drive growth, operational efficiency, and cultural transformation. As a trusted business partner, this role provides clear, pragmatic, and empathetic leadership to ensure HR initiatives deliver measurable impact. With a focus on breaking down silos, empowering leaders, and fostering an inclusive, high-performing remote workforce, this individual approaches HR with a business-first mindset—prioritizing flexible, solutions-driven frameworks over rigid policies.
Responsibilities
• People Strategy & Business Alignment: Develop and execute a people strategy that aligns with business goals, positioning HR as a strategic partner in driving company growth and operational excellence.
• Cultural Leadership: Cultivate and maintain a high-performing, purpose-driven culture in a primarily remote environment, ensuring alignment with core values and business objectives.
• Leadership Development & Coaching: Strengthen leadership capabilities at all levels by implementing targeted coaching, mentorship programs, and training initiatives to enhance managerial effectiveness.
• Talent Acquisition & Retention: Lead innovative workforce planning, recruitment, and retention strategies to attract top talent and drive long-term employee engagement.
• Employee Experience & Engagement: Develop and execute initiatives that enhance the employee experience from onboarding through career development, fostering a culture of inclusion, recognition, and continuous learning.
• Performance & Workforce Optimization: Implement performance frameworks that empower teams, enhance accountability, and drive productivity in a primarily remote environment.
• Change Management & Organizational Development: Lead strategic, people-first change initiatives to ensure smooth transitions during periods of growth, restructuring, or cultural transformation.
• HR Operations & Policy Modernization: Lead HR operations, ensuring policies are adaptable, business-friendly, and support a high-trust, high-performance culture.
• Executive Partnership & Advisory: Serve as a trusted advisor to the executive team, delivering data-driven insights and people-focused solutions to drive business success.
Education and Experience
• Bachelor’s degree in people strategy, business, human resources or related field
• Ten (10) years of leadership experience in a senior or executive role, with responsibility for overseeing human resources functions is preferred.
• SPHR or SHRM-SCP certification preferred.
• Experience working in professional services, preferably within the IT services industry.
Knowledge/Skills/Abilities
• Proven track record of designing and executing people strategies that drive high-performance cultures.
• Excellent communication and interpersonal skills with the ability to influence at all levels of the organization.
• Ability to craft and execute people strategies that align with business goals.
• Deep expertise in HR laws and compliance regulations.
• Ability to leverage HR technology to make data-driven decisions.
• Extensive experience in driving organizational change.
• Proven experience leading HR in a professional services company (preferably within the IT services industry) during periods of significant growth, supporting a high-growth model with multiple business units and professional practices.
Example Achievements of Candidate Profile:
• Cultural Overhaul in Remote Teams: Successfully led a cultural transformation under new leadership, redefining core values and increasing remote employee engagement by 30%.
• Retention & Performance Improvement: Designed a data-driven talent strategy that reduced turnover by 20% while improving productivity across a remote workforce.
• HR as a Business Catalyst: Partnered with executives to optimize workforce strategies, reducing costs by 15% while scaling the team to meet growth demands.
• Leadership Enablement: Implemented an innovative coaching program for middle managers that boosted leadership effectiveness scores by 40%, empowering teams to thrive remotely.
• Employee Experience Redesign: Rolled out personalized career development programs, virtual team-building initiatives, and resources tailored to the needs of a remote-first workforce, improving overall satisfaction scores by 20%.
• Policy to Framework Shift: Replaced outdated policies with flexible frameworks, empowering leaders to make decisions that align with business outcomes and employee needs.
Leadership Philosophy
Believes HR should be a driver of business growth rather than a gatekeeper of bureaucracy. Leads with a business-first mindset, prioritizing clear communication, trust, and decisive action. Advocates for a people-centric approach that fosters collaboration, innovation, and adaptability, empowering both employees and leaders to thrive. Champions an agile, purpose-driven culture where people strategies are directly aligned with organizational success.
Walker is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Why work at Walker? https://walkerinfo.wistia.com/medias/wwmqw7ssw2
Learn more about the Walker DEI efforts: https://walkerinfo.com/diversity-equity-and-inclusion/
Perks and Benefits: https://walkerinfo.com/careers/
