Community

How appropriate. While here in London on business, I find myself sitting at a Starbucks staring out the window at a very old Windsor Castle as I write this blog. It’s fitting that I’m at Starbucks given that my blog is about the customer experience. Love them or not, Starbucks epitomizes a great customer experience. Why? Because they cater […]

In today’s business world, the growing freedom of international trade coupled with a trend toward globalization is influencing the way we conduct business. One of the effects of globalization is labor arbitrage, which refers to the movement of workers or jobs because of changing economic conditions. Global labor arbitrage occurs when jobs move to nations […]

We celebrated the success and growth that the Indy tech community saw in 2014 with tech companies and community organizations at IndyXmas on December 27th. In its second year, IndyXmas is a party thrown by the tech community in town for out-of-towners home for the holidays. In 2013, every company represented hired at least one […]

Business Continuity planning is incredibly important to every business, but can be daunting to start. We’ve invited Steve Aiello, Technical Architect, as well as Lance Thompson, President and Founder of Baseline Data Services, to give a few tips for creating an effective business continuity plan. It’s called Business Continuity, not IT continuity Business continuity and […]

Women’s empowerment will be front and center in 2015 as more companies and communities invest in women’s entrepreneurship — and as women continue to invest in themselves. Facing a continuing tendency to be locked out of traditional leadership positions, and continuing to earn an average of three-quarters less than men even with the same education […]