The future of Cx communication is in customers’ hands
Businesses traditionally have dictated when and how customers could communicate with them. Designated service hours were set, and only specific methods were available for customers to contact businesses. Initially, that meant in-person visits, telephone calls and, as technology expanded, email took hold. As technology continued to evolve with texting, messaging apps and chatbots available 24/7, […]
In the race for tech expansion, TechPoint and the IEDC are in it to win it
When officials from the Indiana Economic Development Corporation (IEDC) and the Central Indiana Corporate Partnership (CICP) packed up for Las Vegas earlier this month, no one was thinking about slot machines or blackjack tables. They had bigger stakes in mind. “CES bills itself as the most influential tech event in the world, and we agree,” […]
Tech’s Growing Yield In Agriculture & Food Systems
Technology is playing an ever-increasing role in the world of agriculture and food systems. However, the current crop of Indiana tech companies making a noticeable impact in these areas might surprise you because they aren’t the conventional farming products and services you might think of when it comes to agriculture. “I’m seeing companies coming out of […]
A front row seat to emerging Indiana entertainment tech companies
The unprecedented events of 2020 revealed gaps in consumer services and infrastructure that were either unknown or under-appreciated until the pandemic forced them to the fore. For example, grocery delivery and pick-up company Instacart seemed like a solution in search of a problem that was losing $25 million a month prior to the pandemic. In […]
