Work management basics for software-as-a-service startups
5 Dos and Don’ts to Support Best Customer Success Practices Lincoln Murphy defines Customer Success as “when your customers achieve their desired outcome through their interactions with your company. “ OK. That works. Then, what is Customer Success Management? Is it the measurement of how happy your customers are? Or is it knowing what your […]
Pondurance: Considerations for a secure office space in Indianapolis
When selecting a new office space, every business has different considerations. Size, location, amenities… each office is unique and can offer different benefits. Looking for an office that will house a security operations center (SOC), however, is a little more complicated. Previously located in Carmel, Indiana, the Pondurance team started to realize back in 2015 […]
From Cancer to Colds: How Personalized Medicine Will Impact All of Us
Much has been written about personalized medicine and the promise it holds to cure diseases and increase the quality of our lives. While personalized medicine has become a common buzzword, there is little understanding of what it truly means, how it will impact us specifically, and the role the cloud plays to make it all […]
Zylo poised for fast, significant growth as industry outlier
Zylo launched as a High Alpha venture studio company a little over a year ago, built its unique software product through the summer, and won its first few customers in the fall 2016. The company’s first-year history reads like a prototypical startup success story on the surface, but some key entrepreneurial differences have set Zylo […]
How Rook Security helped IMS monitor security threats during the Indianapolis 500
The Indianapolis 500 is a specially-rated event, with similar security standards to the Super Bowl. Working alongside law enforcement agencies such as the FBI and Department of Homeland Security, Rook Security set up a Cyber Command Center inside the Indianapolis Motor Speedway Emergency Operation Center (EOC), to detect and respond to digital threats.
Carbonite feels right at home among Indy’s problem solvers
The era of Indianapolis being a city of “best kept secrets” is over. So over. Nowhere is that more obvious than within the tech community, which has amassed more than 20 acquisitions or IPOs over the last 10 years and unleashed $7 billion in market value. Carbonite (NASDAQ: CARB) — the Boston-based data protection company […]
Assure Success creates community for SaaS-based customer success in Indiana
If you’ve looked at our Job Board lately, you’ve likely noticed the increase of customer success roles in Indiana tech companies. You likely have customer success managers who represent your company, regardless of the position or title they might possess. Think about every software-as-a-service application you or your company purchased in the last few months. […]
Bolstra pivoted to disruptor role in customer success
One of the biggest pain points out there for the $200+ billion software-as-a-service (SaaS) market is churn. As soon as a sale is made, it’s a race to get that new customer onboarded and show value so they gain a commitment to the solution and become a long-time part of the SaaS company’s recurring revenue. […]