Indianapolis Tops Global 15 VC Ecosystem by Growth
I’ve spent my professional career working in the world of venture capital, but my interest has reached new heights as I’ve gotten fully grounded as TechPoint’s President and CEO. In the past 20 months or so, I’ve become even more driven to help grow Indiana’s digital innovation economy and overall tech ecosystem. Indiana’s leading policy […]
The Biggest Tech Hubs in the World & How They’re Changing
For years, Silicon Valley has been seen as the major tech hub in the United States. As tech has continued to thrive as a major industry, more and more tech hubs have emerged as a result of the demand for more great technology solutions. In fact, if you consider transportation, amenities, livability, cost of living, […]
A decade after the ExactTarget exit, central Indiana continues to benefit
A 2013 TechPoint Index article made note of a “watershed event that will forever mark time in the history of Hoosier business,” predicting it would be viewed as “the genesis of a new era in the tech sector.” That moment was the announcement of Salesforce’s $2.5 billion acquisition of ExactTarget. It’s still the biggest exit […]
The Evolution of Risk-based Safety
We are nearly one year into the COVID-19 pandemic. With more than 90 million confirmed cases and nearly two million deaths, the gravity of this pandemic cannot be overstated. Beyond the devastating impact on human life and economic wellbeing, societies across the globe have struggled to find ways to live with COVID and manage the […]
How listening and empathy are fueling growth at software startup Authenticx
Sometimes the pent up demand for new tech is so great that it can rocket a market like customer experience management into double-digit compound annual growth. To be exact, customer experience related sales are projected to grow 11.8% over the next five years. But tucked into customer experience management’s impressive growth is a second story […]
Rose-Hulman Ventures, Indiana’s Best-kept Innovator’s Secret, Turns 20
Getting a new product to market involves several steps, including design, prototyping and development, and conquering these phases takes a combination of expertise, experience and a flare for original thinking. Fortunately, there’s an organization right here in Indiana that has aided hundreds of companies taking those steps for the past 20 years, and it is […]
Genesys won’t let the pursuit of technology get in the way of common sense
Customer service at its purest, most basic form is a one-to-one and face-to-face conversation at the point of service. That’s the measure of the entire experience, and it’s easy to understand how it went. The farther away you get from the customer, however, the more difficult it is to even have a conversation, let alone […]