Career Resources
Explore the TechPoint Resource Directory to find the education and training program that best fits your needs to begin your journey to a career in tech.
Provide technical assistance to computer users
Answer questions or resolve computer problems for clients in person, or via telephone or electronically
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Troubleshoots basic issues and identifies resolution tasks. Track-specific examples include:
Server: The server is out of hard drive space
Network: A jack is giving erroneous information
Desktop: There are errors in end-user applications (e.g., Outlook is crashing)
Troubleshoots and effectively resolves basic to moderate infrastructure issues with confirmation from the customer that the issue has been resolved
Describes how to properly install and connect hardware. Track-specific examples include:
Server: Describes how to connect servers
Network: Describes how to connect and integrate hardware to network
Desktop: Connects and tests work stations including computers cables, and docking stations
Installs, connects, and tests hardware. Track-specific examples include:
Server: Connects, configures, and tests server hardware
Network: Connects, integrates, and tests hardware to network
Desktop: Repairs individual parts or components within a computer/device
Track-specific examples include:
Server: Repairs individual parts of an IT server and performs routine maintenance or standard repairs to hardware components or equipment
Network: Performs routine maintenance or standard repairs to network components or equipment
Desktop: Troubleshoots and repairs failed hardware for end-user computers/ devices
Navigates and uses operating systems (e.g., Apple, Microsoft Windows, Android, Linux, iOS). Track-specific examples include:
Server: Windows or Linux
Network: may navigate and use multiple OSs
Desktop: Microsoft, Android, and Apple, Chrome
Installs and configures operating systems, addressing individual user issues and assists with issues of larger scope. Track-specific examples include:
• Network: Configures OSs, does not install
Demonstrates ability to use basic application menus and functions. Track-specific examples include:
Server: Active Directory (Windows), IIS (web server)
Network: IT support applications; Cloud and SaaS
Desktop: Business productivity such as MS Office Suite (end-user)
Track-specific examples include:
Server: Repairs individual parts of an IT server. Performs routine maintenance or standard repairs to hardware components or equipment
Network: Performs routine maintenance or standard repairs to network components or equipment
Desktop: Troubleshoots and repairs failed hardware for end-user computers/devices
Describe how to properly secure the portion of the IT infrastructure in their area of responsibility. Track-specific examples include:
Server: Describe how to protect and secure server, hardware, and operating systems
Network: Describe how to protect and secure network hardware
Desktop: Describe how to protect and secure end-user work stations including computers and devices
Implement and documents security measures
Aid in recovery when problems arise (e.g. eradicates a virus, solves for a hard drive crash)
Analyze security scans and implements remediation action steps (e.g., security patching)
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
To be an Associate/Junior Developer, you need boot camp or coding academy for most employers, with some employers requiring an associates or Bachelor’s degree in Computer Science, Information Science or related field. Other preferred and/or required certifications for an Associate/Junior Developer include: CIO Certifications, Certified Associate in PM, Project Management, (CAPM) – Entry Professional (PMP), Information Technology Infrastructure Library (entry level).
Below is a list of TechPoint programs and our partner programs in Indiana that offer experiences to develop digital skills for an Associate/Junior Developer. These include certificate and degree attainment, internship programs, and mentorship to help you prepare for a career in tech.
Want to try on being an Associate/Junior Developer? Explore our free virtual work simulation through Forage and gain hands on experience for this role directly from industry: Web Development Work Simulation and Software Engineering Work Simulation.
Here are the TechPoint programs and partner organizations for K-12 students to get training and experience in this field.
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
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