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Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we

DESCRIPTION:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

FOUNDED: 1995
EMPLOYEES: 1001-5000
Mira Awards
MIRA AWARDS:
  • Tech Company of the Year (2014 )
  • Tech Company of the Year (2013 )
  • Trailblazer in Technology Award - Don Brown (2013 )
WEBSITE http://www.genesys.com
EMAIL todd.pedersen@genesys.com
PHONE 650-466-1100
ADDRESS 7601 Interactive Way Indianapolis, IN 46278 GET DIRECTIONS

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Genesys News

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Cummins CIO, Ice Miller partner, Angie’s List co-founder and Genesys president all join TechPoint board of directors

TechPoint, the growth accelerator for Indiana’s tech ecosystem, announced new leadership for its board of directors including: Cummins CIO Sherry Aaholm, Genesys President Tom Eggemeier, Ice Miller Partner Eric Goodman, and ANGI Homeservices Chief Customer Officer Angie Hicks. Scott McCorkle, former chief executive officer of Salesforce Marketing Cloud, recently joined TechPoint as board chair replacing

Reinvestment rockets Indianapolis’ rise in tech

Indianapolis’ skyline heralded it had arrived as a titan in marketing tech last April, when 17-foot tall letters of Salesforce.com replaced those of Chase atop a 48-story office tower. San Francisco-based Salesforce only a few years earlier bought Indianapolis-born ExactTarget for $2.5 billion, burnishing a Silicon Valley-on-the-prairie reputation for a Midwest city long known for manufacturing, insurance

Genesys to bring augmented reality to contact centers as part of ‘tech disruption’

Imagine you work in a contact center where your supervisor strolls the floor with an electronic tablet outstretched in her arms, like some hi-tech sleep walker. Uncannily, she appears over your shoulder every time you encounter an especially difficult customer. With her help you resolve the problem. Meet Simon Wright’s vision for how virtual and

VIDEO: Genesys President Tom Eggemeier talks Indy, tech talent and the future

Genesys completed its acquisition of homegrown competitor Interactive Intelligence in December, and the global customer experience software leader showed its appreciation for the community by bringing its signature international user conference to Indianapolis in May — CX17. Among the big news coming out of the four-day, jam-packed event, Genesys announced G-NINE, an innovation framework for the company’s leading omnichannel

Liquid expectations and microservices drive culture of innovation at Interactive Intelligence

Interactive Intelligence founder Don Brown is unassuming and fairly soft-spoken for an entrepreneur, except when you get him talking about technology — particularly those innovations developed by the company he founded that recently entered into a merger agreement to be acquired by Genesys for $1.4 billion. He often refers to the company’s customer engagement solutions as