Nominate your mentor for an Inspire Award by Sunday, Feb. 1st

College Mentors for Kids will honor David Becker, Chairman & CEO, First Internet Bancorp, at the 2015 Inspire Awards with the Lifetime Achievement Award in Mentoring. Becker has been extremely influential in the Indianapolis business community and has served as a mentor to numerous entrepreneurs. Kyle Salyers, one of Becker’s many mentees, stated, “At every […]

Tech policy requests for this year’s legislature

A new legislative session has begun at the Indiana Statehouse. While TechPoint is a private, non-partisan non-profit that is not a lobbying organization, decisions made at the Statehouse can impact our tech community so we do make efforts to inform legislators with data like that from the Tech Workforce Report and about tech policy that […]

#tbt The Speak Easy opens as clubhouse for entrepreneurs to create, collaborate, and learn

Indy’s Speak Easy opened its doors in February 2012, as the first collaborative workspace serving entrepreneurs in the Central Indiana startup ecosystem. The founders believed in providing a place for education, conversation and “manufactured serendipity.” Aaron Aders described it as a Moose Lodge for startups in Inc. magazine back in 2012. Now it’s hard to imagine […]

What’s New for Contact Centers in 2015

How appropriate. While here in London on business, I find myself sitting at a Starbucks staring out the window at a very old Windsor Castle as I write this blog. It’s fitting that I’m at Starbucks given that my blog is about the customer experience. Love them or not, Starbucks epitomizes a great customer experience. Why? Because they cater […]

Heartland Labor Arbitrage Defined (Why onshoring in Indy makes sense)

In today’s business world, the growing freedom of international trade coupled with a trend toward globalization is influencing the way we conduct business. One of the effects of globalization is labor arbitrage, which refers to the movement of workers or jobs because of changing economic conditions. Global labor arbitrage occurs when jobs move to nations […]