Role Description:

Join CSA360 as a Customer Success Manager, where you’ll play a pivotal role in ensuring customer satisfaction and driving retention. This full-time hybrid position entails building and nurturing strong customer relationships, understanding their unique needs, and delivering tailored solutions.

Coming aboard CSA360 as a Customer Success Manager at this pivotal stage offers boundless opportunities for growth and career advancement. Collaborating closely with the CEO and founder, you’ll spearhead process enhancements and elevate our customer success function, culminating in an unparalleled experience for the CSA360 customer community.

Qualifications:

• Ability to absorb product knowledge quickly and process information to apply to customer needs.
• A customer-centric approach: the right candidate will prioritize the needs and satisfaction of customers in all aspects of their role.
• Exceptional communication and relationship-building abilities.
• Strong organizational, time management and multi-tasking skills.
• Analytical prowess to assess customer data and identify improvement areas.
• Skillful in managing customer expectations to ensure satisfaction.
• Detail-oriented with strong task prioritization skills.
• Previous experience in customer success or related fields is advantageous.