Innovation

Customer service at its purest, most basic form is a one-to-one and face-to-face conversation at the point of service. That’s the measure of the entire experience, and it’s easy to understand how it went. The farther away you get from the customer, however, the more difficult it is to even have a conversation, let alone […]

Information security is all the 21st-century rage, and as the bad actors continue to get more adept at cybercrime, its importance increases. If your product or service is hosted in the cloud, it’s critical to understand what security is, why you’re hearing more about it from your customers, and how to leverage it offensively. What […]

It’s no secret to Hoosiers in Central Indiana that Republic Airways is a major innovator in the state’s tech sector and beyond our borders. The regional airline employs more than 6,000 people, operates flights for three major U.S. carriers from the nation’s best airport, and is the 2020 “Best of Tech” Mira Award winner for […]

It’s a good idea to be in good shape, have had a good night’s sleep and a jolt of caffeine before trying to keep up with Nick Turner, DeliverEnd Founder and CEO. The 2019 TechPoint Mira Awards Rising Entrepreneur finalist, who just recently turned 30, is as well known in Silicon Valley as he is […]

Growing up with two parents working in the local school system where I also attended, I couldn’t get up to anything out of the ordinary without hearing about it back at home later that evening. Even innocently going through the McDonald’s drive-thru with friends after school was reason enough for people to let my parents […]