Nominees Announced for 16th Annual TechPoint Mira Awards Honoring ‘The Best of Tech in Indiana’

100  companies, schools and startups, and 10 individuals selected by independent judging panels as the 2015 class of Mira Award Nominees NEW EVENT DATE: Winners will be announced during a masquerade-themed, black-tie awards ceremony and gala on Saturday, May 2, at the JW Marriott   TechPoint, the voice and catalyst of Indiana’s tech ecosystem, has […]

The future of Cx communication is in customers’ hands

Businesses traditionally have dictated when and how customers could communicate with them. Designated service hours were set, and only specific methods were available for customers to contact businesses. Initially, that meant in-person visits, telephone calls and, as technology expanded, email took hold.   As technology continued to evolve with texting, messaging apps and chatbots available 24/7, […]

Here’s How to Launch A New Product in 5 Days

When launching new tech products, it can be difficult to create the right solution to your customer’s problem on the first (or even fifth) attempt. The challenging part about the launch process is customers think they deeply understand their problems, but they don’t know, or can rarely articulate, what a good solution would be. Like […]