CitizenAI is an AI-powered conversational platform that connects people with the social benefit programs they need, deployed through the nonprofit and human services organizations that serve them.
The platform lives on a client's phone and is available 24/7. A person describes what they need in plain language, and CitizenAI responds with a guided conversation, surfaces verified programs matched to their situation, and walks them toward concrete next steps. Every program in the system is certified and vetted, which means clients get accurate answers rather than general suggestions that may not apply to their circumstances.
CitizenAI is built on a multi-agentic architecture using motivational interviewing-inspired conversational design. The company's direct customers are nonprofit organizations, community colleges, and healthcare systems; those organizations deploy CitizenAI to the people they serve. Staff benefit through data pushed to their existing systems, but the app itself belongs to the client.