Genesys won’t let the pursuit of technology get in the way of common sense
Customer service at its purest, most basic form is a one-to-one and face-to-face conversation at the point of service. That’s the measure of the entire experience, and it’s easy to understand how it went. The farther away you get from the customer, however, the more difficult it is to even have a conversation, let alone […]
Sales Bootcamp prepares new class for fast-growing tech careers
The second 6-week Sales Bootcamp just wrapped up operations at the end of March, which means area tech companies now have a great group of talented, up-and-coming new sales professionals who are generating leads, bringing in revenue, and growing our tech ecosystem. TechPoint launched the inaugural Sales Bootcamp in June 2016 with 17 new grads and […]
