Rachel Yockey marries real estate & tech to deliver unrivaled client success
As Indiana’s tech community continues to grow and mature, it’s getting harder and harder to narrow down the winners for our annual Tech 25 Awards program. Clearly, there is a wealth of tech talent in the Hoosier state, and they are making incredible moves. Join us in celebrating the Tech 25 class of 2020 through this profile series and learn a bit more about each winner.
A Marian University alum, Rachel started her career in real estate at CBRE. After 9 years of learning different aspects of the industry, she shifted to tech and served as an Account Executive at MOBI for 5 years. Rachel found her calling three and a half years ago after starting at Realync. For this role, she was able to marry her real estate and tech experience, along with her passion for delivering exemplary client experience.
Realync was thrilled when they hired Rachel because she had 15 years of both real estate and tech client success experience, which was exactly what they needed. She built the foundation for the company’s client success efforts and even introduced new revenue streams that turned client success into a revenue-generating machine. When Rachel’s not online, she can usually be found at a soccer game or gymnastics meet cheering on her three kids, at a great concert with her husband, or eating pizza.
What led you to get into tech? What was your first job in tech?
Technically, my first job in tech was running the timing operation system at a dragstrip in the late ‘90s, although it was a DOS-based program. Having spent the first part of my real-world career in a conventional industry with proven and stagnant processes and (at the time) not a major need for innovative tech, I was hungry for a faster-paced environment that had un-blazed trails to explore. So, my first real immersion into tech was serving as an Account Executive at MOBI Wireless Management, now Tangoe. While there, our SaaS product and services matured to being able to support Fortune 50 companies, and our team went from 30-300.
What are the main work activities you do or responsibilities you have?
My main work activities are focused on ensuring our clients have what they need (support, training, strategy, encouragement) to effectively use our platform to make their daily lives easier. I lead our client success team, so coaching and nurturing our team to be their best flows through into the support and care we use with our clients each day. The proof of our work comes in the metrics we use to measure adoption and success, but it’s always a personal touch first that leads my day-to-day.
Which resources would you recommend to those who want to learn more?
I read Seth Godin’s blog every morning and have found it relevant to all of the roles I’ve held, as well as life; I highly recommend! The How I Built This podcast with Guy Raz is a great listen because it keeps your head focused on persistence, as well as seeing different perspectives and untapped markets. And for anyone who is client-facing, it’s critical to be “in the know” of what is happening for them, so I have Google alerts set up to deliver news to my inbox for each of the clients I work with.
Rachel Yockey is a Tech 25 winner who is helping to grow and improve the tech landscape of Indiana. She was nominated by her CEO, Matt Weirich. To learn more about the Tech 25 Awards, click here.
Visit the Indianapolis Business Journal website to see the full listing and celebration of the 2020 Tech 25 honorees in the joint CTO of the Year and Tech 25 Awards supplement. You can also watch a video of the livestream from the CTO of the Year and Tech 25 Awards virtual event.