Tech Company of the Year Interactive Intelligence grew 34 percent while the global contact center market declined

Interactive Intelligence Group, Inc. (NASDAQ: ININ) accepted the Tech Company of the Year Award for the second year in a row during the 15th annual TechPoint Mira Awards honoring the best of tech in Indiana. Indianapolis-based Interactive Intelligence provides software and services that unify every aspect of a business’ interactions with its customers, which reduces costs, simplifies processes and improves customer service.

Founded in 1994 and backed by more than 6,000 customers worldwide, Interactive Intelligence is profitable and debt-free with 2013 revenues of $318.2 million. The company experienced a revenue increase of 34 percent last year while the global contact center market declined by 2 percent.

As one of only two companies to score in the upper right “leader” designation in the Gartner Magic Quadrant for Contact Center Infrastructure in 2013, Interactive Intelligence added 183 jobs in Central Indiana, grew its its stock price by 100 percent.

The Mira Awards judges recognize that Interactive Intelligence is truly one of the great Indiana technology success stories, which was solidified by the company’s tremendous performance in 2013, including the launch of its “interaction mobilizer” technology, which is critical now that two out of every five contacts begin with the mobile experience.

Interactive Intelligence has achieved double-digit annual growth for seven out of the past eight years. The value of the company’s average deal has tripled during that same time period, all while shifting its business to the cloud, going from only 5 percent in 2009 to 50 percent cloud based today.

Additionally, Glassdoor honored Interactive Intelligence with its 2014 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For.

 

TechPoint, Indiana’s technology growth initiative, honored Interactive Intelligence and 14 other Indiana-based companies, entrepreneurs and educators for their technology excellence and innovation on May 3, at the Mira Awards gala presented by BKD CPAs & Advisors. Mira — Latin for miracle and a variable star thousands of times brighter than the Earth’s sun — represents the best of tech in Indiana each year.

Forty-eight independent, volunteer judges spent more than 700 collective hours reviewing the applications, interviewing the nominees and choosing the 15 winners. Judges were primarily subject matter experts and experienced company executives.

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Joshua Hall is editor of techpoint.org. He writes about Indiana tech companies, jobs, people & events. @joshua2349